I use Australia Post because it has been able to offer reliable service, even through the troubles of late. It also offers tracking.
I am conflicted about free shipping. I do not want to make you feel you should order a little extra just to qualify for the magical free shipping threshold... The cost of shipping is not dissimilar to the cost of parking at a shopping centre, or taking public transport. For simplicity and transparency, I have opted for a flat $10 rate.
I'm currently dispatching orders twice a week on Tuesdays and Fridays.
After your order has been packed, you will receive an email notification with your Australia Post tracking number, which you can use to check on the delivery status of your order.
I am only shipping within Australia.
When shipping orders my first priority is to protect your beautiful purchases from the elements and any banging and crashing.
Whenever possible I will reuse packaging materials – tissue, paper, bubble wrap, boxes, mailers, etc. So your order may not arrive plastic-free...
You order will be shipped in a certified home compostable, fully biodegradable mailing satchels from the Better Packaging company. These break down in 3-6 months in your home compost (except for the seal bit, please cut that off), and can be commercially composted too.
Your address will be written on a compostable label. The labels will break down in your home compost completely though the paper face will disappear more quickly that the sugar based adhesive back.
If your parcel arrives damaged please contact us immediately at email@example.com. We want to make sure you are happy with your purchases, and we want to learn from experience.